The full arc of enterprise AI.
From the inside out.
Enterprise buyers had been burned by inflated AI promises long before the technology could deliver on them. I led the technical marketing function responsible for making AI credible inside one of the world’s largest enterprise software companies. For CIOs presenting to boards, for analysts writing Gartner Magic Quadrant and Forrester Wave evaluations, for Global 2000 enterprises making nine-figure platform decisions.
That meant owning the full go-to-market strategy, competitive intelligence infrastructure, analyst briefing program, demo architecture, keynote frameworks, and sales enablement systems across ServiceNow’s Technology Workflows portfolio: ITSM, ITOM, DevOps, AIOps, SPM, Risk, Security, and Operational Technologies. The platform where enterprise cloud, AI, and workflow automation converge at scale. I built the story that moved that product in market, and trained the 3,000 field sellers and 12,000 technical practitioners responsible for delivering it.
Before ServiceNow, I spent a decade running businesses in Tokyo. That chapter gave me B2B market fluency, deep Japanese enterprise culture, and the ability to operate without infrastructure. When ServiceNow expanded in Japan, I came back to the same city in a completely different capacity: training Solution Consultants and building the technical narrative for Japan Tobacco International, Japan Railways, and the broader APAC enterprise market. Two very different versions of Tokyo. One through-line.